HousengH-Market

Terms of Use

Property owners

  1. Service. H-Market by Houseng ("H-Market") gives property owners a free preliminary assessment, service fit scores and a shareable property report; if the owner wishes, it introduces them to verified service providers. Owners are never charged. H-Market makes no income estimates and shows owners no advertising.
  2. Account. Registration requires a valid e-mail address. Users are responsible for the security of their account. The e-mail address can be verified with a one-time code; verified requests appear to providers as "verified".
  3. Automated assessment. Scores are calculated automatically from your answers with predefined rules. Eligibility conditions for each service area (for example a short-term letting permit) are checked first, then the fit score is calculated. Scores are guidance only; they are not a valuation or investment, tax or legal advice and have no legal effect on you. You can object and ask a staff member to review the assessment: hello@houseng.co.
  4. Service providers are independent businesses. H-Market verifies them with documents but is not a party to any contract you make with them. Houseng may also appear on the platform as a provider under the same rules, with no priority.
  5. Sharing limit. With your explicit consent, your details are shared with at most 5 verified providers in total (Explicit Consent).
  6. A shared report is a public link; it contains no address or contact details. You can turn sharing off at any time.
  7. Consent and withdrawal. You can withdraw consent at any time from the request page in your account or by e-mail.

Service providers

  1. Service. H-Market offers verified providers, for credits, the requests that owners share with explicit consent.
  2. Pilot scope. During the pilot, requests are passed only to firms registered in Türkiye. Firms registered abroad can create a profile and be listed but cannot buy requests.
  3. Verification. The request pool is closed until Tier 1 is complete. The "verified" badge requires Tiers 1 and 2. Pool access stops automatically when a document expires, until it is renewed and approved.
  4. Documents. Tax certificate, trade registry record, business licence or authorisation, ID of the authorised person, reference. Documents are used only for verification and are never shared with owners.
  5. Service area. The firm chooses its service areas, regions and, optionally, the property size and minimum fit score it accepts; it sees only matching requests.
  6. Credits. Credits are prepaid; during the pilot they are topped up by bank transfer and added after operator approval. 1 credit = 1 USD.
  7. Welcome credit. The first 20 verified firms receive 50 credits. This credit cannot be cashed out or refunded, and any unused part expires after 90 days. Welcome credit is spent first.
  8. Prices and rules. A request's price is the service area's base price scaled by fit band: 100% for strong fit, 75% medium, 50% weak, 25% low. An exclusive purchase costs 5 times the standard price and gives 7 days of exclusivity in that service area. A request is sold to at most 3 firms per service area and 5 in total. Every purchase follows the rule version in force at the time of purchase.
  9. Refunds. Within 72 hours of purchase a refund can be requested for objective reasons (unreachable or invalid contact, duplicate request); if the owner withdraws consent within that time the refund is automatic. There are no refunds for subjective reasons or once a deal is recorded. Refunds are made in credits.
  10. Personal data. The firm uses purchased contact details only to offer the owner its service for that request; it does not share them, add them to marketing lists, or pass them to AI or other systems as training data. When the owner withdraws consent, the platform notifies the firm.
  11. Deal record and commission. When the firm reaches a deal with an owner it met through the platform, it records the deal and its amount. During the pilot, commission is only recorded, not collected. Firms will be notified in advance before collection starts.
  12. Team. The firm's administrator invites team members and is responsible for their use of the platform.
  13. Suspension. Accounts can be suspended for false documents, misuse, a high refund rate or complaints.

Version: draft v2 (24 October 2026). In force during the pilot; legal review is in progress. Questions: hello@houseng.co