Privacy Notice
Data controller: Houseng ("H-Market by Houseng"), Istanbul, Türkiye · hello@houseng.co
H-Market is a marketplace that connects property owners with verified service providers. This notice explains which personal data we process, why, and for how long (KVKK art. 10, GDPR art. 13).
| Data | Purpose | Legal basis | Retention |
|---|---|---|---|
| Account (name, e-mail, phone, language) | Opening and managing your account | Entering into and performing the contract | For the life of the account and the statutory period after closure |
| Property details and assessment answers | Free preliminary assessment and fit scores | Performance of the contract | For the life of the account |
| Fit scores (automated) | Which service areas your request is shown to | Performance of the contract; right to object below | For the life of the account |
| Sharing with service providers (up to 5 firms) | Passing your request to experts | Explicit consent | Until consent is withdrawn |
| Consent records | Proof of consent | Legal obligation and legitimate interest | For the statutory period |
| Verification code (hash only) | Verifying your contact address | Performance of the contract | The code is valid for 10 minutes |
| Provider documents (tax certificate, trade registry, licence, ID, reference) | Verifying the firm | Performance of the contract and legal obligation | For the relationship and the statutory period |
| Credit, deal and commission records | Accounting | Legal obligation | 10 years |
| Assessment without an account | Trial | — | Not stored |
Automated assessment (KVKK art. 11/1-g, GDPR art. 22). Fit scores are calculated automatically from your answers with predefined rules. They have no legal effect on you; they only decide which service areas can see your request. You can object and ask a staff member to review the assessment: hello@houseng.co.
Processors and recipients:
- Hosting: Hetzner Online GmbH, Germany.
- Transactional e-mail: Resend (USA).
- Verified providers in the areas you choose: only with your explicit consent, up to 5 firms; during the pilot only firms registered in Türkiye.
Cookies: Only necessary cookies for your session and language. No analytics, advertising or tracking cookies. Details: Cookie Policy.
Withdrawing consent: With the "Stop sharing my details" button on the request page in your account, or by writing to hello@houseng.co.
Your rights: Send requests under KVKK art. 11 and GDPR arts. 15–22 to hello@houseng.co.
Version: draft v2 (24 October 2026). In force during the pilot; legal review is in progress. Questions: hello@houseng.co